LeanSixSigma
Follow Drucker’s Lead: Ask the Right Questions
September 03 by William Cohen, Ph.D.Is asking the right question more important than getting the right answer? William Cohen thinks so - and in his monthly management column, he reveals Peter Drucker's tips on how to come up with a ques...
Will your process change pass the hostile board of peers test?
November 06 by Jeff ColeIf you presented your approach to rolling out your current process change to a Hostile Board of Peers – would it pass the test?
VOC: Invent Something Cool and 'They' Will Come?
March 14 by Douglas KentCustomer intimacy goes beyond just data extraction and the subsequent pontification of what it means, says Douglas Kent. In the launch of his new column, "The Chain Reaction", Kent argues that busines...