Tales of a Master Black Belt

Adapting Lean Six Sigma at Xerox

Gregory North
Contributor: Gregory North
Posted: 08/08/2011

When you know where you are going and that it is a place you want to be, change is exciting, says Gregory North, Vice President of Corporate Lean Six Sigma at Xerox. Here's how Xerox is evolving the who, the how and the what of Lean Six Sigma.

It is often said that most people resist change. In my experience people resist change only when the need for change is not clear, how it will benefit them is not made explicit, or where change is leading is not known.

Gregory North
Contributor: Gregory North
Posted: 08/08/2011