ITIL
Taking the "IT" out of ITIL - using the framework to support business services
December 05 by Craig ReidI've worked with the ITIL framework for 12 years now and have watched with interest the changes that have occurred from version 1 to (the current) version 3. For those of...
Selecting and Implementing the Right Information Technology
June 07 by Process Excellence NetworkTechnology is expensive, takes time to roll out and will lock you into a particular way of doing things, potentially for a very long period of time. So how do you make sure that you’ve got the...