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Business Architecture: Creating an Enterprise Service View
March 31 by Andrea CharlesPaul Snead, Business Architect at ING shares his insights with Andrea Charles, Senior Editor, PEX Network on how business architecture is creating an "enterprise service view" and bridging the gap bet...
Six Sigma and Customer Experience
March 31 by Reg GoekeI just returned from a terrific conference on Lean Six Sigma & Process Improvement for Customer Experience in Miami where I gained some new insights into the evolution of Lean Six Sigma. Readers o...