Automating High Volume Processes for the Long Haul

By:
Posted: 07/25/2013

A huge challenge faced the US Department of Veterans Affairs following the passage of a government bill which expanded the educational benefits of military veterans who have served since September 11, 2001. Veterans submitted millions of claims over a gradual period of time and the department's processes and systems could not keep pace. The result was a massive backlog. As recently as October of 2012, the total number of unprocessed claims had not dipped below 100,000 since July of 2011.

By:
Posted: 07/25/2013