Forrester
Using RPA to deliver better customer service experiences
July 23 by PEX Network EditorialThis report by Forrester Research outlines the benefits of RPA adoption in contact centers and best practice to implement it successfully
Why and how to apply lean startup to digital innovation
January 14 by Nigel WarrenWe live in an increasingly digital world, and businesses and government bodies all want to invest in digital systems and modernized processes to transform how they serve customers. Does the lack of di...
Test and Learn - When and How Should you Apply a More Experimental Approach to Process Improvement?
September 24 by Nigel WarrenLow-code platforms enable faster development via graphical configuration instead of programming, lower the learning curve and reduce the IT burden for set-up and solution development. So when should y...
What exactly is a Low-code platform?
July 29 by Nigel WarrenWelcome to Low-code Corner, a new monthly feature in which we’ll examine this new and upcoming category of BPM software. The kinds of question we’ll be answering in a series of articles...
[FORRESTER INTERVIEW] What is Low-code and How is it Different to BPM?
July 14 by Process Excellence Network EditorIf you’re focused on process excellence for customer experience improvement, then according to Forrester, you should be considering "Low-code development platforms". But what is Low-code? How’s it dif...
Lexmark to secure BPM player in $1bn cash deal
March 31 by Jason McGee-AbeFollow @JasonMcGeeAbe Follow @PEXNetwork Lexmark, the printer manufacturer, has announced that it will buy a Business Process Management (BPM) software provider in a $1bn all-cash deal. [Event...
Open Source BPM Hits The Mark For Delivering New Class Of Process Apps
March 10 by Process Excellence Network EditorDevelopers are at the epicenter of a massive shift in the business technology landscape. New disruptive business requirements are coming from all directions and require a level of application sophis...
5 things Google trends reveals about IT and process excellence
January 01 by Process Excellence NetworkEach year search engine giant Google publishes its year end Zeitgeist, a compendium of the search terms that captured the spirit of the year. Not surprisingly, celebrities and major news events figu...
Cloud Technologies Fuel Growth in BPM Market
April 16 by Adi GaskellNew research into the size of the business process management (BPM) market reveals the growing reach of process improvement is being driven by new cloud based services. The research, conducted by...
Selling Business Process Transformation to the C-Suite
March 29 by Connie MooreAll too often CIOs and other business process leaders focus on getting the business process right and explaining business process methodologies to others. But have they forgotten that process is a mea...
Making Change Management Work: Three Practitioners Offer Some Guidance
October 13 by Claire SchooleyChange management from the people perspective is too often a forgotten component of business process transformation. Organizations focus on getting the new processes right and putting technology com...
Role of the Business Architect in Leading Customer-Centric Transformation
September 27 by Alexander PetersYou may have heard the term "business architect" in your travels; if you haven’t, you soon will. This summer, I have watched, and sometimes been involved in, several emotional debates among en...