Street Smarts for Change Management

A 70-Year old tool enables 21st century change

Jeff Cole
Contributor: Jeff Cole
Posted: 02/12/2013

Used in root-cause analysis, the cause-and-effect diagram is often aimed at technical issues. But apply it to change management and you can find out a host of reasons as to why people haven't adopted a process change. Columnist Jeff Cole explains how.

Jeff Cole
Contributor: Jeff Cole
Posted: 02/12/2013