excuses
"Five Whys" applied to excuses for not doing quality improvement
January 02 by Harry Lenderman & John W. MoranThe five whys approach has uncovered a possible root cause that "no one challenges excuses." As managers, we must challenge excuses to not doing quality improvement from our employees and hold them ac...
World's worst excuses to avoid business improvement
January 11 by Phil BrownSome businesses never seem to have the time or budget to improve, says Phil Brown, Business Excellence Manager at Pattonair. In this article Brown describes the world’s worst improvement excus...