Outperform

Is your measurement system holding you back? Thoughts on a call center

Eric Michrowski
Contributor: Eric Michrowski
Posted: 10/06/2013

Too many indicators focus on "how" to do the work, writes columnist Eric Michrowski. This can create a false sense of solid operations and financial management and don’t help build alignment with the right successful outcome. Here's why.

Eric Michrowski
Contributor: Eric Michrowski
Posted: 10/06/2013