Street Smarts for Change Management

Three Ways Change Impacts the Front Line

Jeff Cole
Contributor: Jeff Cole
Posted: 05/08/2011

Those of us following operational excellence methods find ourselves driving process change on a routine basis. Sometimes it is good to step back and consider how this impacts those on the front line. This month, columnist Jeff Cole shares three ways your front line workers are impacted by change.

Change is an elusive beast. All of us are affected by it and few really master the methods needed to stay truly efficient in the face of change.

Jeff Cole
Contributor: Jeff Cole
Posted: 05/08/2011