Driving Customer Satisfaction at eBay: Interview with Sascha Fuhren, Head of Business Excellence

Sascha Fuhren
Contributor: Sascha Fuhren
Posted: 03/07/2016

"There’s a revolution brewing within e-commerce," says Sascha Fuhren, Head of Business Excellence at online auction site eBay. Industry growth is slowing down, he explains, and customer expectations are rapidly evolving: "they expect shipping to be fast and cheaper; people want to get what they want and they want to get it now."

Sascha Fuhren
Contributor: Sascha Fuhren
Posted: 03/07/2016