customer
Working with animals
December 19 by PEX Network NewsJeff Foster of San Diego Zoo talks to Seth Adler about the challenges of keeping customers happy - especially when those customers are polar bears and rhinos.
On the radar: How Intelligent Process Mining accelerates digital transformation
November 04 by PEX Network NewsEffective customer engagement can only be delivered in the absence of organizational silos and where the underlying processes are consistently integrated and add value to customers. How do businesses...
Coaching customers: how to hear what they're telling you
October 10 by PEX Network NewsCan you improve your bottom line and make your customer happy at the same time? Iassen Deenitchin of ING says that the new customers are thinking very differently from how they used to...
The right way to measure customer experience
October 09 by Andrew SpanyiMany ways of measuring the customer's experience fall short of giving useful data that can be acted upon. Andrew Spanyi provides a more practical framework for checking that your customer is really be...
'A customer focus is great, but don't forget about...'
October 09 by PEX Network NewsLive streaming straight from PEX Week Europe in Rotterdam, on the 23rd of October, PEXCast is very pleased to invite you to join Guy Kirkwood, Chief Evangelist at UiPath for his live session.
Demand, expectation and robots
July 17 by Debashis SarkarCustomer demands and expectations are changing. Where does automation fit in?
What If Managers Thought More Like Designers?
March 01 by Process Excellence Network EditorThe way we run organizations isn’t working. Companies (and their managers) are failing us in every conceivable way. They leave workers uninspired and disengaged (according to Gallup, just 13% of the w...
CRM = Customer Rejection Management
September 01 by Ian GottsEvery major organization has some form of customer call center. You may have renamed yours “contact center.” They are manned by staff that are trained, tooled-up with technology and incentivized to su...
Operationalizing the Customer Experience: Challenges and Opportunities
June 30 by Process Excellence Network EditorMany companies have decided that focusing on the customer experience is now a competitive business advantage in a world where commoditization of products and services has become commonplace and incr...
[INFOGRAPHIC] Enabling the Enterprise of the Future Through Next Generation Process
June 11 by Process Excellence Network EditorAs information technology continues to transform all aspect of our business operations and customers become more empowered than ever before, how do process excellence methodologies need to adapt to...
Reinventing business operations to enable greater customer-centricity and top line growth
April 30 by David MillenCloud computing, mobile, big data wearable technology – these are a few of the technological trends driving today’s businesses. They sound cool. They’re transforming the way we do...
Your furniture will not transform your business…
March 20 by Derek MiersValue Co-creation in the Age of the Customer In this Age of the Customer (AoC), many traditional businesses are under threat and need to change. Organizations often have the need to rethin...