Covance
A Day in the Life of Director of Process Excellence and Change Management
February 24 by Diane FranciscoHave you ever wanted to know what it would be like to work in a different job or industry within process improvement? PEX Network's twice monthly "A Day in the Life" series continues this week with Di...
Operational Excellence and the Incredible Disappearing CEO
October 05 by Process Excellence NetworkAccording to Fortune Magazine, CEOs at Fortune 500 companies have an average tenure of less than 5 years. So how do you shape your long term vision for process excellence when you don’t even k...
Ingredients for Process Success: Empowerment and the Right Tools
February 28 by Process Excellence Network Editor
"Just Do It" — Problem Solving Made Easy
May 03 by Diane FranciscoAt Covance, we expect employees to be process managers, problem solvers, and decision makers. One methodology we in the Six Sigma community use and teach is called DMAIC, short for Define, Measure, An...
Best Practices for Aligning the Customer Experience with Process Improvement: A Covance Case Study
September 30 by Genna WeissIn this economy, all organizations must understand what their customers value. Savvy organizations know that their process improvement initiatives must positively impact the customer experience, but...
A Panel Discussion with Three 2009 IQPC Process Excellence Awards Judges
January 14 by Genna WeissIn this Profit through Process podcast, Genna Weiss of Six Sigma IQ speaks with three 2009 IQPC Process Excellence Awards judges—Diane Francisco, Global Director for Process Excellence for Covan...