consumer
The Hidden Costs of Providing What Your Customer Wants
May 11 by Scott AtkinsonMany companies fail to identify - let alone address - the hidden costs associated with providing their customer with the products they want, says Scott Atkinson, Supply Chain Continuous Improvement...
No Smoke Without Fire - Best Buy's Tips on Improving Customer Management
December 14 by Helen WinsorMake it as easy as possible for your customer to engage with your business, says Mike Fisher from consumer electronics retailer, Best Buy. In this Process Perspectives interview, Fisher describes Be...