The Hidden Costs of Providing What Your Customer Wants

Scott Atkinson
Posted: 03/10/2011
Many companies fail to identify - let alone address - the hidden costs associated with providing their customer with the products they want, says Scott Atkinson, Supply Chain Continuous Improvement Manager & Trading Development Manager, at one of the UK's leading discount retailers. In this article, Atkinson looks at how you determine the true profitability of the customer and product/services mix using Cost to Serve (CTS).
Scott Atkinson
Posted: 03/10/2011