communication
What’s your process language?
January 02 by Thomas KohlenbachIf process information isn’t readily available and comprehensible there is a high risk of process breakdowns and compliance issues
Sailing towards process excellence
August 16 by Thomas KohlenbachNintex's Thomas Kohlenbach shares critical steps for leveraging a collaborative process platform to drive change
How BPM improves communication and collaboration across teams
March 07 by Thomas KohlenbachWhy BPM remains at the core of business productivity and how it is acts as an effective communications tool
How to ensure efficient communication of guidelines and policies across an organization
February 24 by Helge Hess, Ph.D.This article outlines the importance of digitizing the exchange of communication through an organization to ensure quality and safety standards are met
Gear up for success by building change capability
January 16 by Thomas KohlenbachWant to get your organization agile in 2019? It doesn't happen by accident, you have to build in the capability, and Thomas Kohlenbach explains how.
Transformation: the communication factor
October 30 by PEX Network NewsBusiness transformation requires Continuous Improvement at all levels of an organization. How is Veolia Romania managing this? Our podcast guests explain that it's all down to communication.
Will Whitehorn speaks to PEX
July 23 by Ian HawkinsThe former President of Virgin Galactic speaks to PEX about business communication and the impact of innovation on warfare.
What Churchill Can Teach You About E-mail Efficiency
May 04 by Daniel Senter"To do our work, we all have to read a mass of papers. Nearly all of them are far too long. This wastes time, while energy has to be spent in looking for the essential points." If it was true for Chur...
Low-code in action: Two UK brands using "test and learn" to improve CX and reduce costs
November 09 by Nigel WarrenIn last month’s Low-code corner article we explored the topic of experimentation. More specifically - when and how should you apply an experimental approach to process improvement? We deduced...
The Future of Operational Excellence
October 21 by Process Excellence Network EditorMaking the ‘human system’ the focal point of transformation efforts unleashes extraordinary, tangible results.Focusing on the human system (the organization culture) not only leads to a business impac...
Reducing Churn through Cross-Channel Customer Journey Insights
August 26 by Process Excellence NetworkThe cost of keeping an existing customer is in general around 10% of the cost of acquiring a new one. Reducing churn to increase client retention therefore is a major reason to optimize the customer...
[Infographic] MythBusters: Taking Advantage of Process Automation
August 25 by Process Excellence Network EditorYou don’t have to be a level 5 in process maturity to take advantage of process automation. There really are considerable benefits you can achieve right now – regardless of maturity leve...