Canada
Building a "better bank": Interview with TD's VP Process Improvement and Service Quality
January 31 by Process Excellence NetworkProcess excellence at one of Canada’s largest banking groups TD Bank Group’s strapline is "to be the better bank". So just how does process excellence help this Toronto-headquartered c...
Extending Excellence Down the Supply Chain – Interview with Cenovus Energy
November 07 by Process Excellence NetworkYou might be doing things perfectly but what if your suppliers aren’t? It might be that you're stuck holding the "hot potato" when things go wrong. So how do you reduce the process excellence...
Process improvement: It's not about the tools!
December 23 by Process Excellence NetworkUnderstand your context and make sure that the process improvement tools you use are appropriate to them, says Jason Schulist, Director of the Program Office at DTE Energy, a US-based energy company...
Move beyond project-based improvements
November 19 by Process Excellence NetworkIt's time to move beyond projects, says the Vice President of Six Sigma at one of Canada's leading packaged food companies. Bruce Miyashita, Vice President of Six Sigma at Maple Leaf Foods argues th...