PEX Advisors: Observations on the Journey

What’s Next on the Horizon for Process Excellence?

Vince Pierce
Contributor: Vince Pierce
Posted: 08/15/2012

Most of us know the history of Process Excellence, from the days leading up to Total Quality Management to the more recent focus on Customer Experience Management. We have all heard of - if not read with interest - the works of Fredrick Taylor, Taiichi Ohno, W. Edwards Deming, and James Womack (to name a few). If not, a 30 minute internet search could easily turn the intellectually curious into a historian on the subject.

However, if you ask four people about the next generation of Process Excellence, you will likely get four different points of view.

Vince Pierce
Contributor: Vince Pierce
Posted: 08/15/2012