BPO
Is Business Process Outsourcing Losing Ground to Robots?
April 06 by Daniel SenterOver the past 18 months we have seen a significant increase of companies moving away from the traditional BPO offering. Why is that and how does robotic process automation compare to business process...
Why the Philippines Needs Lean Six Sigma & Process Excellence
April 06 by PEX Network EditorialDespite 2014 proving to be an incredibly demanding year of rebuilding in the wake of Typhoon Yolanda, the Philippines has rebounded thanks to decisive government measures combined with a collective sp...
How One BPO Provider Achieved Faster Loan Processing Times & Improved Customer Satisfaction
June 02 by Process Excellence NetworkJaspreet Raina, general manager at FirstSource Solutions, joins PEX Network to discuss a project that the business process outsourcing provider carried out in order to reduce the time needed to proc...
Interview with European Best BPO Program Winner
May 06 by Process Excellence NetworkWhat makes the difference between a Business Process Outsourcing program that goes well and one that goes terribly wrong? In this Process Perspectives podcast, the winner of the Process Excellence N...
Winners announced for European Process Excellence Awards
April 06 by Process Excellence NetworkThe European Process Excellence awards were announced on Tuesday evening at IQPC’s annual PEX Week Europe and included Virgin Media, Royal Bolton Hospital, and Scottish Power. The industry a...
Asia Still Tops for Business Process Outsourcing - But For How Long?
March 30 by Process Excellence NetworkIndia, China and Malaysia are still top when it comes to Business Process Outsourcing, according to a recently released report. But competition is heating up as shifts in currency values increase th...
Business Process Outsourcing Caught in the Crossfire of Globalization
March 28 by Process Excellence Network Editor
Lean Six Sigma - Sharpening India's Competitive Edge?
February 03 by Megan JamesIndia is one of the world’s fastest growing economies, with an interest in Lean Six Sigma and Business Excellence to match. But could there be trouble ahead and will Lean Six Sigma provide the...
Cap Gemini: Winner of 2011 Best Project Contributing to Innovation
January 31 by Process Excellence NetworkHow do you make sure that your relationship with your outsourcing partner is functioning as well as it could be? Capgemini won the Process Excellence Network's award for "Best Project Contributing...