BPMN
Preparing the technical side of the BPM CoE (Part 4)
October 22 by Dan MorrisBuilding the Foundations for a BPM CoE – Part 4 The business side is critical to the BPM CoE, says columnist Dan Morris. But don’t forget about the technical...
Business Process Management 101: Decoding the jargon
December 13 by Process Excellence NetworkWhen you first start out in process improvement, you might feel like everyone around you is speaking a strange form of Klingon. There are lots of acronyms to content with as well as unfamiliar and t...
Why customer centricity calls for a 3-dimensional view of processes
December 07 by Vinaykumar S. MummigattiAs we see better capabilities evolve in our BPM tools, businesses need to get a better handle on their processes through identifying customer touch points and real time events that influence the direc...