APQC
Value of Benchmarking Study: Advice from Experts
May 22 by Process Excellence Network EditorAre your benchmarking efforts are successful as you'd like them to be? In this insight paper, APQC finds what it takes to run successful benchmarking from best in class companies. Find out what d...
Benchmarking to Drive Success in Process Improvements
April 24 by Process Excellence Network EditorProcess improvement is a systematic approach that helps an organization optimize its underlying processes and achieve more efficient results. Benchmarking is one way organizations can clearly identi...
7 Tenets of Process Management
April 10 by Process Excellence Network EditorProcess management can revolutionize the way an organization does business and generates value. This infographic from APQC illustrates the seven tenets of process management that you can use as a fr...
Advice from the Trenches: Interview with APQC's John Tesmer on the Big Questions of Benchmarking
February 07 by Process Excellence Network EditorBenchmarking can be beneficial for any organization, yet it is fraught with many challenges. In this interview, John Tesmer, director of Open Standards Benchmarking at APQC, offers insights and advi...
Integrating Content into Processes
January 13 by Process Excellence Network EditorEnsuring employees have everything they need to complete a project is critical to project execution. Leading organizations put content in the pathway of the user—making them trip over the info...
Should compensation be linked to rewards?
June 26 by Abby HellerMany organizations use compensation and reward as a way to drive high performance. But is that really the best approach? When it comes to performance measurement systems, staff buy-in, support, an...
Organizations talk a lot about quality, but how do they actually achieve it?
May 29 by Travis ColtonCulture of quality is an enterprise concern When we talk about quality, the conversation often focuses on production and manufacturing. We discuss commonalities in what it means and how to assess...
2 ways to make sure you're getting a return on investment for your benchmarking efforts
April 24 by Travis ColtonTime to stop looking over your shoulder? Making sure your benchmarking has real return on investment is not easy. Most of our projects start with someone saying, "My boss told me we had to do ben...
Business process improvement and the perils of poor data
March 19 by Chris GardnerHow business leaders identify which business processes to improve rests with the sources of information they use to identify problems and performance gaps. But, beware, writes APQC's Chris Gardner,...
Process Management: An Explanation for the Masses
February 14 by John G. TesmerOne of the big hurdles in my work is explaining the value of business process management to people who are actually executing processes—ones that I’m trying to pu...
When do you know a practice is truly ‘best’?
January 28 by Chris GardnerThere is no practice that is best for all organizations or in every situation, writes contributor Chris Gardner. So how do you decide what best practice actually is? Business practitioners often...
Why you must move beyond "pockets of excellence"
January 07 by Jeff VarneyIn a recent article, I talked about random acts of improvement — when change initiatives are undertaken across the organization, with good intentions, but without oversight and alignment. While there...