Succeeding With BPM Implementation

Why customer centricity calls for a 3-dimensional view of processes

Vinaykumar S. Mummigatti
Posted: 11/19/2012

Vinay Mummigatti is an UnitedHealth Group employee but the views published in his articles are his own and they do not reflect those of UnitedHealth Group or its affiliates

Time for new approaches to process modeling?

Even though business process modeling is a mature space with well-established principles and standards, a renewed focus on customer centricity means that new approaches are needed, says columnist Vinay Mummigatti. Here’s why.

Vinaykumar S. Mummigatti
Posted: 11/19/2012