Succeeding With BPM
Vinaykumar S. Mummigatti

Why customer centricity calls for a 3-dimensional view of processes

Even though business process modeling is a mature space with well-established principles and standards, a renewed focus on customer centricity means that new approaches are needed, says columnist Vinay Mummigatti. Here’s why.

by: Vinaykumar S. Mummigatti
Published: December 7, 2012
Tags: 3-d process modelling, Vinaykumar S. Mummigatti, customer centricity, process models, BPMN, Michael Hammer


Vinaykumar S. Mummigatti

Beyond Process Excellence – Leveraging BPM for end to end business transformation

Business process management has proven to be a great enabler for rapid and outcome oriented business transformation. But most process led business transformation initiatives are highly complex and bring a unique set of challenges that can lead to undesirable outcomes.

by: Vinaykumar S. Mummigatti
Published: October 16, 2012
Tags: Vinaykumar S. Mummigatti, Business Process Management, BPM, End to end, ERP Systems, ERP, process maturity