Statistical Analysis for Decision Making
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Jeff Cole

4 lessons from magicians on process improvement and change

What do magicians have to do with process improvement and change? This month, columnist Jeff Cole pulls back the curtain to reveal several things we can all learn from magicians.

by: Jeff Cole
Published: April 16, 2013
Tags: magic, magicians, change, Change Management, Jeff Cole, process improvement


Jeff Cole

Process Change – Are You Your Own Worst Enemy?

We live in a PhD-level world of complexity, but many of our problems often reside at a grade school level, writes columnist Jeff Cole. Here are a couple tips for clearing out the fog and getting down to the fundamentals.

by: Jeff Cole
Published: February 4, 2013
Tags: Jeff Cole, lean and six sigma, Business Process Transformation, business change, business fundamentals, process basics


Jeff Cole

Change Agents: What Do You Do When You're On The Receiving End Of Change

Change agents spend a great deal of time helping to escort others in an organization through complex changes. But who helps the change agents when they’re on the receiving end of a change? This month, columnist Jeff Cole pulls back the curtain to look behind the scenes at how to manage your own reactions to change.

by: Jeff Cole
Published: June 11, 2012
Tags: Jeff Cole


Jeff Cole

Holy Change, Batman! The Six Essential Tools Every Change Agent Needs

Instead of fighting crime, some of us fight broken processes, waste, inefficiencies, and morale issues. Here Jeff Cole details the tools every change agent should have at their disposal.

by: Jeff Cole
Published: May 8, 2012
Tags: Jeff Cole, change agent


Jeff Cole

Keeping Pace With the Ever-changing Voice of the Customer

Just when you thought you had them figured out, customer requirements will confound you says columnist Jeff Cole. Not to worry - the KANO model is there to help.

by: Jeff Cole
Published: December 14, 2011
Tags: Six Sigma, Quality, Jeff Cole, Voice of the Customer, VOC, KANO model, delighting customer, Customer Experience, Noriaki Kano, delighters, customer requirements


Jeff Cole

Frankenstein and the Ghost of Processes Past

There is no shortage of broken processes in organizations crying out to be improved, says columnist Jeff Cole. But when it comes to changing them there are two types of errors leaders make. Here’s how to avoid them.

by: Jeff Cole
Published: May 16, 2011
Tags: Jeff Cole, leadership, Change Management, change, process management, fixing processes


Jeff Cole

Motorola, change and the development of Six Sigma

Six Sigma is about much more than p-values, residuals, and improved processes. From the start it was intended to drive organizational transformation. This month columnist Jeff Cole speaks with Ed Bales, Program Manager at Motorola University, about his 47 years at Motorola and his involvement with the birth and growth of Six Sigma.

by: Jeff Cole
Published: December 6, 2010
Tags: Jeff Cole, motorola, Change Management, Six Sigma, Training, talent development


Jeff Cole

Beware the travelling salesman but use his techniques

If you want somebody to buy your product, first make them aware of it, get them interested, and make them desire it to the point they take the action of purchasing it. Columnist Jeff Cole explores how sales techniques could help you on a DMAIC project.

by: Jeff Cole
Published: November 11, 2010
Tags: DMAIC, Change Management, Jeff Cole, AIDA, Sales techniques


Jeff Cole

Working the Ladder of Inference: Part 1

In an earlier article, I mentioned being able to employ the ladder of inference in your change efforts. The ladder was developed by Chris Argyris in Overcoming Organizational Defenses and later referenced by Peter Senge in The Fifth Discipline Fieldbook. While this is well worth an investment of your time to read a more detailed explanation, the goal this month is to get the ladder of inference... Read more

by: Jeff Cole
Published: May 17, 2010
Tags: ladder of inference, Six Sigma project, managing change, reframing, Chris Argyris, Peter Senge, Jeff Cole


Andy Sleeper

Pocket Stats, Part 3: Sample Size for Pass-Fail Tests

The meeting was tense. After a splashy release, users have complained about the uPod music player. Vibration from jogging or dancing tends to lock up the uPod, requiring the user to remove and replace the battery. Bloggers have been ruthless, and this product is fast becoming a stinker for Durian Computer Company.The engineering team has duplicated the problem on a vibration table, and now they... Read more

by: Andy Sleeper
Published: November 16, 2009
Tags: statistics, Andy Sleeper, Six Sigma


18 results
of 2