6th Customer Feedback Week
The producers of the popular Call Center and Customer Loyalty series present the 6th Annual Customer Feedback Week. No matter what economic climate we're in, two critical business concerns are acquiring and retaining customers. However, now more than ever, we need to capture customer feedback, analyze the data and translate feedback into action. If you don't listen to your customers in this tough economy, then someone else surely will!
At the 6th Annual Customer Feedback Week, senior-level practitioners will provide real-world insight on leveraging the voice of the customer for growth and profit. This includes making sense of the voluminous amount of feedback data, selecting key initiatives to focus on for a significant business improvement, translating feedback into product and process innovations, dealing with tighter budgets while facing more demanding customers and leveraging technology to improve efficiency and reduce operational costs.