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  1. Hi,congratulations for your article, really interenting! Are you going to write a column about the other 2 questions: customer's loyalty and vulnerability of competitors? Just a question: the market value model you have used is a standard? These

    ... your article, really interenting! Are you going to write a column about the other 2 questions: customer's loyalty and vulnerability of ...

    patricia.bayo - Mar 18 2016 - 12:36pm

  2. Four Risk Areas That are Holding Your Change Hostage

    ... risk assessment instruments. Also, refer to my earlier column on Sponsorship . Risk Area 2: Resistance Every ... you might use. Also be sure to check out my previous column on Culture for a few tips on managing this risk area. Risk ...

    admin - Dec 16 2016 - 2:22pm

  3. Beyond Management by Objective: A Look at Hoshin Kanri (Part I)

    ... Editor’s note: Kelly Allan and Ken Craddock wrote a column entitled " Organizational Sabotage - The Malpractice of Management by Objective ." The column was posted July 7, 2011: The column was widely read and ...

    admin - Dec 16 2016 - 3:56pm

  4. To Value Stream Map or Not to Value Stream Map a Service Process?

    ... a value-contribution analysis (as discussed in my earlier column ). Be Careful with Value Stream Mapping For God’s sake, my ... Should Use Value Stream Mapping My intention in this column is not to tell you how to do value stream mapping but to share with you ...

    admin - Dec 16 2016 - 3:06pm

  5. Nine critical considerations for planning and selling your BPM CoE (Part 3)

    ... the communication business). In the first column in this series we looked at proving the need for the CoE. You will ... and BPMS projects. This will be discussed in the next column of this series. Read the full series: Part ...

    admin - Dec 16 2016 - 1:23pm

  6. Planning Your Project

    The Need for Project Planning In my previous column , I pointed out that projects often do not succeed because of a failure ... Tag Line:  No-Nonsense Project Management column for April 2009 Newsletter New/Upcoming:  Block from ...

    admin - Mar 1 2016 - 9:35am

  7. Focusing Six Sigma Investments to Maximize ROI

    Six Sigma: Generation 3 In our introductory column , we acknowledged and applauded the evolution of Six Sigma into ... posts for the Voice of the Customer (VOC). In the next column, we’ll talk about how you can extend those to include the Voice of the ...

    admin - Dec 16 2016 - 12:24pm

  8. The Secrets To Successful Project or Program People Motivation

    ... management" challenges. We discussed this in an earlier column , based on an excerpt from my book. "Bridge" Values: For ...

    admin - Mar 1 2016 - 9:10am

  9. Identify the Root Causes of Value Performance Gaps: A Six Sigma: Generation 3 Cause and Effect Matrix

    ... to create and deliver superior value. An earlier column in this series addressed the fact that, from a customer perspective, ...

    admin - Dec 16 2016 - 2:41pm

  10. The pitfalls of employee suggestion programs

    I wrote in last month's column , there is no doubt that organizations need to do a far better job of ...

    admin - Dec 16 2016 - 3:54pm