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        <title><![CDATA[ Interviews RSS Feed]]></title>
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        <description><![CDATA[ PEX Network is a community for process professionals and business leaders to improve their businesses through process and operational excellence. ]]></description>
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        <pubDate>Sun, 19 Apr 2026 22:14:21 +0000</pubDate>
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                <title><![CDATA[RPA to process autonomy: Navigating the shift at Google]]></title>
                <link>https://www.processexcellencenetwork.com/automation/interviews/robotic-process-automation-rpa-to-process-autonomy-navigating-the-shift-at-google?utm_medium=RSS</link>
                <description><![CDATA[ Rahul Chawla discusses the shift from robotic process automation (RPA) to process autonomy at tech giant google ]]></description>
                <author><![CDATA[ michael.hill@iqpc.com (Michael Hill) ]]></author>
                <guid>https://www.processexcellencenetwork.com/automation/interviews/robotic-process-automation-rpa-to-process-autonomy-navigating-the-shift-at-google?utm_medium=RSS</guid>
                <pubDate>Wed, 04 Feb 2026 09:48:04 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[A smarter path to AI in business process management (BPM)]]></title>
                <link>https://www.processexcellencenetwork.com/business-process-management-bpm/interviews/a-smarter-path-to-ai-in-business-process-management-bpm?utm_medium=RSS</link>
                <description><![CDATA[ Fraser Damoff explains why process discipline, standardization, and continuous improvement must come before AI implementation ]]></description>
                <author><![CDATA[ michael.hill@iqpc.com (Michael Hill) ]]></author>
                <guid>https://www.processexcellencenetwork.com/business-process-management-bpm/interviews/a-smarter-path-to-ai-in-business-process-management-bpm?utm_medium=RSS</guid>
                <pubDate>Thu, 29 Jan 2026 09:15:58 +0000</pubDate>
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                <title><![CDATA[From pilots to profits: Solving the generative AI paradox]]></title>
                <link>https://www.processexcellencenetwork.com/ai/interviews/from-pilots-to-profits-solving-the-generative-ai-paradox?utm_medium=RSS</link>
                <description><![CDATA[ Puneet Thakkar, finance process and systems transformation lead at Google, explores why generative AI’s promise has stalled inside modern organizations ]]></description>
                <author><![CDATA[ michael.hill@iqpc.com (Michael Hill) ]]></author>
                <guid>https://www.processexcellencenetwork.com/ai/interviews/from-pilots-to-profits-solving-the-generative-ai-paradox?utm_medium=RSS</guid>
                <pubDate>Tue, 20 Jan 2026 13:59:40 +0000</pubDate>
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                    <item>
                <title><![CDATA[Business process management (BPM) in 2026: A leader’s perspective]]></title>
                <link>https://www.processexcellencenetwork.com/business-process-management-bpm/interviews/business-process-management-bpm-in-2026-a-leaders-perspective?utm_medium=RSS</link>
                <description><![CDATA[ Marianne Brown, senior project manager at Horizon Air Freight, discusses the opportunities, challenges, and misconceptions of BPM in 2026 ]]></description>
                <author><![CDATA[ michael.hill@iqpc.com (Michael Hill) ]]></author>
                <guid>https://www.processexcellencenetwork.com/business-process-management-bpm/interviews/business-process-management-bpm-in-2026-a-leaders-perspective?utm_medium=RSS</guid>
                <pubDate>Mon, 12 Jan 2026 09:20:38 +0000</pubDate>
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                    <item>
                <title><![CDATA[Leading continuous improvement at CNH]]></title>
                <link>https://www.processexcellencenetwork.com/continuous-improvement/interviews/leading-continuous-improvement-at-cnh?utm_medium=RSS</link>
                <description><![CDATA[ Girish Kumar Gopalakrishnan reflects on leading and sustaining continuous improvement at agricultural and construction equipment firm CNH ]]></description>
                <author><![CDATA[ michael.hill@iqpc.com (Michael Hill) ]]></author>
                <guid>https://www.processexcellencenetwork.com/continuous-improvement/interviews/leading-continuous-improvement-at-cnh?utm_medium=RSS</guid>
                <pubDate>Mon, 10 Nov 2025 08:33:24 +0000</pubDate>
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                <title><![CDATA[The strategic role of process excellence in post-merger financial integration]]></title>
                <link>https://www.processexcellencenetwork.com/process-excellence/interviews/the-strategic-role-of-process-excellence-in-post-merger-financial-integration?utm_medium=RSS</link>
                <description><![CDATA[ Google's Puneet Thakkar discusses the vital role of process excellence in post-merger financial integration ]]></description>
                <author><![CDATA[ michael.hill@iqpc.com (Michael Hill) ]]></author>
                <guid>https://www.processexcellencenetwork.com/process-excellence/interviews/the-strategic-role-of-process-excellence-in-post-merger-financial-integration?utm_medium=RSS</guid>
                <pubDate>Mon, 20 Oct 2025 07:53:19 +0000</pubDate>
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                <title><![CDATA[Reskill, lead &amp; win: The new PEX imperative in a time of transformation]]></title>
                <link>https://www.processexcellencenetwork.com/process-excellence/interviews/reskill-lead-win-the-new-pex-imperative-in-a-time-of-transformation?utm_medium=RSS</link>
                <description><![CDATA[ Tony Saldanha believes it is time for process excellence professionals to seize the moment and revolutionize business operations ]]></description>
                <author><![CDATA[ michael.hill@iqpc.com (Michael Hill) ]]></author>
                <guid>https://www.processexcellencenetwork.com/process-excellence/interviews/reskill-lead-win-the-new-pex-imperative-in-a-time-of-transformation?utm_medium=RSS</guid>
                <pubDate>Thu, 10 Jul 2025 13:26:30 +0000</pubDate>
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                <title><![CDATA[How uncertainty impacts change management]]></title>
                <link>https://www.processexcellencenetwork.com/change-management/interviews/how-uncertainty-impacts-change-management?utm_medium=RSS</link>
                <description><![CDATA[ Uncertainty can impact change management in diverse ways, affecting how individuals and organizations perceive, respond to and engage with change ]]></description>
                <author><![CDATA[ michael.hill@iqpc.com (Michael Hill) ]]></author>
                <guid>https://www.processexcellencenetwork.com/change-management/interviews/how-uncertainty-impacts-change-management?utm_medium=RSS</guid>
                <pubDate>Tue, 08 Jul 2025 15:54:00 +0000</pubDate>
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                    <item>
                <title><![CDATA[How to master change management in the AI era]]></title>
                <link>https://www.processexcellencenetwork.com/change-management/interviews/how-to-master-change-management-in-the-ai-era?utm_medium=RSS</link>
                <description><![CDATA[ Julie Whitten from Upstate Niagara Cooperative gives her take on mastering change management in the AI era ]]></description>
                <author><![CDATA[ michael.hill@iqpc.com (Michael Hill) ]]></author>
                <guid>https://www.processexcellencenetwork.com/change-management/interviews/how-to-master-change-management-in-the-ai-era?utm_medium=RSS</guid>
                <pubDate>Mon, 30 Jun 2025 06:59:57 +0000</pubDate>
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                <title><![CDATA[Enhancing digital transformation with business process management (BPM)]]></title>
                <link>https://www.processexcellencenetwork.com/business-process-management-bpm/interviews/enhancing-digital-transformation-with-business-process-management-bpm?utm_medium=RSS</link>
                <description><![CDATA[ PEX Network sits down with Diego Borquez from Pacific International Lines Ltd. to discuss how business process management (BPM) enhances digital transformation ]]></description>
                <author><![CDATA[ michael.hill@iqpc.com (Michael Hill) ]]></author>
                <guid>https://www.processexcellencenetwork.com/business-process-management-bpm/interviews/enhancing-digital-transformation-with-business-process-management-bpm?utm_medium=RSS</guid>
                <pubDate>Mon, 23 Jun 2025 11:33:55 +0000</pubDate>
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                <title><![CDATA[How to achieve process integration using the Design Structure Matrix (DSM)]]></title>
                <link>https://www.processexcellencenetwork.com/process-excellence/interviews/how-to-achieve-process-integration-using-the-design-structure-matrix-dsm?utm_medium=RSS</link>
                <description><![CDATA[ Tyson Browning discusses the convergence of process integration with the Design Structure Matrix (DSM) and what it means for process excellence ]]></description>
                <author><![CDATA[ michael.hill@iqpc.com (Michael Hill) ]]></author>
                <guid>https://www.processexcellencenetwork.com/process-excellence/interviews/how-to-achieve-process-integration-using-the-design-structure-matrix-dsm?utm_medium=RSS</guid>
                <pubDate>Wed, 11 Jun 2025 07:55:54 +0000</pubDate>
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                    <item>
                <title><![CDATA[How Harrods serves up process excellence in its restaurants &amp; kitchens]]></title>
                <link>https://www.processexcellencenetwork.com/process-excellence/interviews/how-harrods-serves-up-process-excellence?utm_medium=RSS</link>
                <description><![CDATA[ Sam Munford, process excellence lead at Harrods, discusses maintaining standards across the luxury department store’s 25+ restaurants ]]></description>
                <author><![CDATA[ michael.hill@iqpc.com (Michael Hill) ]]></author>
                <guid>https://www.processexcellencenetwork.com/process-excellence/interviews/how-harrods-serves-up-process-excellence?utm_medium=RSS</guid>
                <pubDate>Mon, 07 Jul 2025 08:46:21 +0000</pubDate>
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