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Many service oriented companies, serve the customers only for the purpose of achieving the six sigma scores or by compulsion. In fact, you see the real service as such, there is &quote;zero&quote; service level concept i.e. service not from the heart or not fully understanding the customer's needs. It is a fact in the fast world of today. Can any one disagree with me? &quote;Service motto&quote; should come from within (eg. Mumbai Tapawalas) and not by compulsion, i.e. cheating by ourselves. Japanese really follow the service motto and achieve the &quote;Six Sigma&quote; by default without any compulsion. Can you tell me which Company, in India, is really following the Service motto/Six Sigma, without any compulsion?

Author: a.ulagapa
Posted: 02/24/2016
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