How Cisco Services Accelerates Business Transformation

This FREE webinar was recorded on:
Tuesday, February 10, 2015
10:00 AM - 11:00 AM EST
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How Cisco Services Accelerates Business Transformation

Cisco, the worldwide leader in networking systems, realized a few years ago that they needed to become more agile to meet customer expectations, to integrate acquisitions faster, and to scale its operations more effectively. Fundamental to the vision was real-time visibility across all service delivery transactions and the ability to focus critical resources to maximum effect.

In order to meet tight customer SLAs, to hold partners accountable to their SLAs, and provision services more rapidly, the team began a journey to implement iBPMS under the Command Center initiative. During this session, Cisco will share the story of this transformation, and their continued journey towards an adaptive and agile Global Service Supply Chain.

During this webinar, you will discover:

  • Cisco’s winning model for global business transformation.
  • The critical challenges and successes they faced in implementing Global Business Transformation.
  • How to bring Business and IT together to build re-usable applications that can scale to become enterprise-wide solutions.


Phil DeGuzman
Program Manager and Business Technologist, Global Service Supply Chain
Cisco Systems

Phil DeGuzman is a Management Scientist by training and IT Engineer by experience. Phil has maintained a balance of business acumen, operational leadership, and technical expertise for fifteen years at Cisco. Cisco’s Global Service Supply Chain began its journey to iBPMS almost 3 years ago and the program followed a novel, well-informed implementation approach covering the full set of capabilities in a modern Business Operations Platform.


Jim Griffeth
Director of Product Marketing

Jim Griffeth has over 20 years’ experience in information technology and is responsible for product marketing of the Pega 7 Platform and Operations offerings at Pegasystems.