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Technology is expensive, takes time to roll out and will lock you into a particular way of doing things, potentially for a very long period of time. So how do you make sure that you’ve got the right technology in place for your business operations?
Shailesh Grover, Global Head of Quality and Continuous Improvement at Barclays Bank, joins PEX Network to discuss strategies to ensure the sucess of information technology projects, comments on the divide between IT departments and business users, and shares his views on different technology management frameworks.