17:00 - 17:40 BST | 12:00 - 12:40 PM ET - The Business Process Engine: driving process excellence at UC Berkeley
Like any other large educational institution, University of California, Berkeley struggled with process management and documentation. Unwieldy process maps written in Visio took a lot of time to produce, lived on hard drives, and weren’t useful to the staff involved in those processes. Maps quickly became outdated and consistency in processes was lost. There was a need to get something useful and accessible for frontline staff and customers. UC Berkeley combined a cloud-based process mapping and collaboration tool, Nintex Promapp, and an overall process management approach to change this. After a successful rollout they are now expanding to other departments and UC Campuses.
- The importance of structure for around successful process management
- Lessons learned from BPM rollout
- Aligning strategy with the choice of tools, to support successful project outcomes
Nick Endsley, Sr. Business Process Analyst at UC Berkeley
Chris DeMarco, Sr. Business Process Analyst at UC Berkeley
Sponsored by Nintex
Day 2 - December 4, 2019
14:00 - 14:40 PM BST | 09:00 - 09:40 AM ET - Driving a digital strategy
Newly-installed digital and technology leader at the Memorial Sloan Kettering Cancer Center, Claus Torp Jensen will be instrumental in driving a digital platform strategy that will better enable the institution to meet patients’ expectations for convenient, personalized and affordable care.
- Why businesses need to change
- What drives transformation
- How to ensure the groundwork is laid for success
- Overcoming resistance and showing quick progress
Claus Torp Jensen PhD, Chief Digital Officer and Head of Technology, Memorial Sloan Kettering Cancer Center
14:45 - 15:25 PM BST | 09:45 - 10:25 AM ET - How the construction industry is using digital solutions to improve productivity and project delivery
The construction industry is changing; technology has rewritten the rules for how to approach projects with digitization, and the lessons learned are applicable to any business that is required to follow challenging regulations and processes across a wide area.
In this webinar, we examine how one project saved on the Targeted Risk Monitoring process alone, as well as implementing a no code tool across their distributed workforce.
In this session, we focus on the challenges the construction industry faces and important use cases such as materials requisition and internal labor team processes.
- Discover how construction companies are automating processes with a no code tool across their distributed workforce
- Realize how The A14 IDT saved on the Targeted Risk Monitoring process alone
- See how others are removing the inefficiencies endured with manual forms
- Understand how you can measure real-time performance against your budget
- Learn how your peers are realizing ROI
- Uncover quick tangible results from process automation, eliminate paper and gain better visibility on your task/process status
James Morgan, IT Manager, Costain, Skanska & Balfour Beatty A14 Joint Venture
Paul Stone, Product Expert, FlowForma
Sponsored by FlowForma
15:30 - 16:15 BST | 10:30 - 11:25 AM ET Don't Automate Blind: Why Process Mining is Critical to RPA Success
Deloitte has stated that 63% of RPA projects fail to meet expectations. Meanwhile, customers leveraging the power of Process Mining and intelligent automation have achieved multi-million dollar returns. Come learn how leading companies are using a unique technology combination to create frictionless and intelligent operations.
- How process improvement/process excellence is at the heart of achieving business outcomes. Smooth, efficient processes, whether manual, automated or both, underpin every experience your business delivers.
- Why RPA is just a piece of the bigger picture to deliver business outcomes
- How businesses have put process mining into action and reaped the benefits
Southard Jones, Vice President, Product Marketing, Celonis
Day 3 - December 5, 2019
14:00 - 14:40 PM BST | 09:00 - 09:40 AM ET - Strategies for building operational excellence capability at every level of the organization
Effective operational excellence programs typically share the same key attribute, with buy-in from every level of the organization. Achieving buy-in will head off many of the barriers to roll out and scaling that can hold businesses back from reaching their potential.
Using a specific case study, the speakers of this session will share how to:
- Effectively engage your senior leadership team in your operational excellence program
- Identify who in your organization you need to target for development
- Identify the key skill gaps for each target group and how they can be addressed
- Develop tailored training programs, leveraging both face-to-face and e-learning solutions
- Leverage other key elements such as accreditations, and whether you should consider them
- Capitalize on knowledge transfer post-training
Ryan King, Partner, Reinvigoration
Sean Campbell, Director, Reinvigoration
Sponsored by Reinvigoration
14:45 - 15:25 PM BST | 09:45 - 10:25 AM ET - Winning with AI
AI is like any other tool: what you build depends on the person holding it. In this presentation, Christina Leo shares some inspiring stories of how AI has enabled people to reach across boundaries of distance, culture and disability, enabling people to work in harmony with technology. Christina Leo asks us to question what we are going to do with AI and how it will shape the future of process and operational excellence.
- Six ways to automate processes
- Why digital transformation is vital to survival
- How businesses have put these ideas into action and reaped the benefits
Christina Leo, Cloud Solution Architect - Data & AI , Microsoft
15:30 - 16:00 PM BST | 10:30 - 11:00 AM ET - Event review: Trends in OPEX and a disruptive future
Process, automation and intelligence are combining in new ways to transform businesses in every industry. Martin Rowlson, Global Head of Process Excellence at Uber, in conversation with Ian Hawkins, Editor of the PEX Network, look back at the event to review key learnings from the week and discuss what lies ahead for PEX professionals in 2020.
- How AI and process can build a relationship with customers
- Next step for a disruptive businesses
- How legacy businesses can learn from the agility of insurgents
Martin Rowlson, Global Head of Process Excellence, Uber
Ian Hawkins, Editor, PEX Network