3 - 5 Dec 2019| Free Online Event

The leading global online event for the operational excellence
and business transformation community

Much like the world around them, business transformation professionals are facing a period of immense change. The tools of the previous decade, such as business improvement, lean and six sigma, are no longer enough to ensure that their organizations will thrive in the era of disruption.
Instead, technology is playing an increasingly important role for the PEX professionals, with the focus now on marrying the potential of technology with the needs of the human workforce to drive greater agility.

    With that in mind, this OPEX WEEK LIVE 2019 will cover the following

    Leveraging RPA and Intelligent Automation to free your staff to focus on more strategic initiatives

    Understanding the real processes within your business through Process Mining, and how you can increase their efficiency 

    Creating an Enterprise Architecture that supports the agility of your organization

    Ensuring the success of our business transformation initiatives through effective Culture Change

    Day 1 - December 3, 2019

    14:00 - 14:40 PM BST | 09:00 - 09:40 AM ET -  Ensuring processes, transformation initiatives maintain pace with sustainable growth

    Whether your organization is facing significant financial or operational challenges, or looking to drive a big step up in performance, a coalition of change agents and leaders, if restricted to your Operational Excellence and Process or transformational professionals community, is likely to turn out unable to move that needle fast enough or far enough. We’ve all heard that roughly only one third of transformations deliver the intended benefits, the most constant and depressing stat in our field!

    Key takeaways:
    • Start with strategic intent and connect it to operations to improve customer interactions and experience
    • Effectively work with business units to hit the right combination between solving problems and measuring performance in OPEX interventions
    • Move from mechanical process design to business outcome driven alignment of ways of working, mindset and competencies
    • So, are Waterfall and Lean Six Sigma over and done with?
      Speaker: Anne-Sophie Andre, Head of Global Process Architecture, BP

      14:45 - 15:30 PM BST | 09:45 - 10:30 AM ET -  The future is automated

      According to the AIIM Industry Watch Study 2019, a significant number of organizations today (79%) confirm that digital transformation is important to their success. And when it comes to business priorities, reducing manual processes and improving customer service rank among the top three priorities. How organizations tackle the automation challenge to define the ‘customer-first’ experience, will be key to assuring their continued success in the future.

      Join Mark Brousseau from Brousseau & Associates and Semyon Sergunin from Automation Anywhere to learn how automation is changing businesses and delivering value for customers, and know how businesses are creating a unique differentiation by employing RPA and AI technologies to everyday business process and enabling workers at any skill level to build their bots with no-code, low-code, and bring-your-own-code automation.

      Key takeaways:
      • How Robotic Process Automation (RPA) and intelligent automation introduce a better approach to automation
      • The increasing benefits of human and Digital Worker collaboration
      • See how real-world organizations are solving their automation challenge with RPA and intelligent automation
        Sponsored by Automation Anywhere

        16:15 - 16:55 PM BST | 11:15 - 11:55 AM ET - How a BPM platform with low-code capabilities can accelerate business transformation and drive operational excellence 

        Forward-thinking leaders will need to shift their BPM strategies to serve rapidly changing customer preferences and stay competitive. To achieve this goal, business leaders embrace new technologies to streamline process automation and faster implement changes for exceptional operational efficiencies.

        Key takeaways:
        • Key digital transformation trends that will impact businesses in 2020
        • Why your adopted BPM solution must be agile, flexible and fast
        • Case Study of how Sprig Electric achieved business outcomes faster through business process automation
        Sponsored by Creatio (formerly bpm’online)

          17:00 - 17:40 BST | 12:00 - 12:40 PM ET -  The Business Process Engine: driving process excellence at UC Berkeley

          Like any other large educational institution, University of California, Berkeley struggled with process management and documentation.  Unwieldy process maps written in Visio took a lot of time to produce, lived on hard drives, and weren’t useful to the staff involved in those processes.  Maps quickly became outdated and consistency in processes was lost. There was a need to get something useful and accessible for frontline staff and customers. UC Berkeley combined a cloud-based process mapping and collaboration tool, Nintex Promapp, and an overall process management approach to change this. After a successful rollout they are now expanding to other departments and UC Campuses.

          Key takeaways:
          • The importance of structure for around successful process management
          • Lessons learned from BPM rollout
          • Aligning strategy with the choice of tools, to support successful project outcomes

          Nick Endsley, Sr. Business Process Analyst at UC Berkeley
          Chris DeMarco, Sr. Business Process Analyst at UC Berkeley

          Sponsored by Nintex

          Day 2 - December 4, 2019

          14:00 - 14:40 PM BST | 09:00 - 09:40 AM ET -  Driving a digital strategy

          Newly-installed digital and technology leader at the Memorial Sloan Kettering Cancer Center, Claus Torp Jensen will be instrumental in driving a digital platform strategy that will better enable the institution to meet patients’ expectations for convenient, personalized and affordable care.

          Key takeaways:
          • Why businesses need to change
          • What drives transformation
          • How to ensure the groundwork is laid for success
          • Overcoming resistance and showing quick progress
          Claus Torp Jensen PhD, Chief Digital Officer and Head of Technology, Memorial Sloan Kettering Cancer Center

          14:45 - 15:25 PM BST | 09:45 - 10:25 AM ET -  How the construction industry is using digital solutions to improve productivity and project delivery

          The construction industry is changing; technology has rewritten the rules for how to approach projects with digitization, and the lessons learned are applicable to any business that is required to follow challenging regulations and processes across a wide area.
          In this webinar, we examine how one project saved on the Targeted Risk Monitoring process alone, as well as implementing a no code tool across their distributed workforce.
          In this session, we focus on the challenges the construction industry faces and important use cases such as materials requisition and internal labor team processes. 
          Key takeaways:
          • Discover how construction companies are automating processes with a no code tool across their distributed workforce
          • Realize how The A14 IDT saved on the Targeted Risk Monitoring process alone
          • See how others are removing the inefficiencies endured with manual forms
          • Understand how you can measure real-time performance against your budget
          • Learn how your peers are realizing ROI
          • Uncover quick tangible results from process automation, eliminate paper and gain better visibility on your task/process status
          James Morgan, IT Manager, Costain, Skanska & Balfour Beatty A14 Joint Venture
          Paul Stone, Product Expert, FlowForma
          Sponsored by FlowForma

          15:30 - 16:15 BST | 10:30 - 11:25 AM ET  Don't Automate Blind: Why Process Mining is Critical to RPA Success

          Deloitte has stated that 63% of RPA projects fail to meet expectations. Meanwhile, customers leveraging the power of Process Mining and intelligent automation have achieved multi-million dollar returns. Come learn how leading companies are using a unique technology combination to create frictionless and intelligent operations.

          Key takeaways:
          • How process improvement/process excellence is at the heart of achieving business outcomes. Smooth, efficient processes, whether manual, automated or both, underpin every experience your business delivers.
          • Why RPA is just a piece of the bigger picture to deliver business outcomes
          • How businesses have put process mining into action and reaped the benefits
          Southard Jones, Vice President, Product Marketing, Celonis

          Day 3 - December 5, 2019

          14:00 - 14:40 PM BST | 09:00 - 09:40 AM ET - Strategies for building operational excellence capability at every level of the organization

          Effective operational excellence programs typically share the same key attribute, with buy-in from every level of the organization. Achieving buy-in will head off many of the barriers to roll out and scaling that can hold businesses back from reaching their potential.

          Using a specific case study, the speakers of this session will share how to:
          • Effectively engage your senior leadership team in your operational excellence program
          • Identify who in your organization you need to target for development
          • Identify the key skill gaps for each target group and how they can be addressed
          • Develop tailored training programs, leveraging both face-to-face and e-learning solutions
          • Leverage other key elements such as accreditations, and whether you should consider them
          • Capitalize on knowledge transfer post-training
          Ryan King, Partner, Reinvigoration
          Sean Campbell, Director, Reinvigoration

          Sponsored by Reinvigoration

          14:45 - 15:25 PM BST | 09:45 - 10:25 AM ET -  Winning with AI

          AI is like any other tool: what you build depends on the person holding it. In this presentation, Christina Leo shares some inspiring stories of how AI has enabled people to reach across boundaries of distance, culture and disability, enabling people to work in harmony with technology. Christina Leo asks us to question what we are going to do with AI and how it will shape the future of process and operational excellence.

          Key takeaways:
          • Six ways to automate processes
          • Why digital transformation is vital to survival
          • How businesses have put these ideas into action and reaped the benefits
          Christina Leo, Cloud Solution Architect - Data & AI , Microsoft

          15:30 - 16:00 PM BST | 10:30 - 11:00 AM ET -  Event review: Trends in OPEX and a disruptive future

          Process, automation and intelligence are combining in new ways to transform businesses in every industry. Martin Rowlson, Global Head of Process Excellence at Uber, in conversation with Ian Hawkins, Editor of the PEX Network, look back at the event to review key learnings from the week and discuss what lies ahead for PEX professionals in 2020.

          Key takeaways:
          • How AI and process can build a relationship with customers
          • Next step for a disruptive businesses
          • How legacy businesses can learn from the agility of insurgents
          Martin Rowlson, Global Head of Process Excellence, Uber
          Ian Hawkins, Editor, PEX Network

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          Five reasons why you should attend...

            • Hear the best global case studies
              As the event is not restricted to a particular location, we are able to bring you best transformation stories from the US, Europe, Asia and the Pacific

            • No travel costs or time out of the office
              Attend the sessions from the comfort of your own desk

            • Access the content on demand
              Unable to make the session? Then register anyway and watch the sessions at a time of your choosing

            • Assess the latest technological innovations
              From solution providers such as FlowForma, Automation Anywhere, Reinvigoration and EdgeVerve

            • It is 100% free to attend
              No registration costs will mean that your training and development budget will stretch further this year

          Who should attend?

          OPEX WEEK LIVE 2019 is for anyone responsible for improving the agility of their business. 
          More specifically, the event has been designed for Chief Executives / Directors / Heads / General Managers of:



          Business Transformation

          Business Improvement

          Enterprise Architecture


          Continuous Improvement

          Process Excellence

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          RPA LIVE 2019

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          BPM LIVE 2019

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          Step 1: Register
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          Step 3: Schedule time
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          Step 2: Confirmation email
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          Step 4: Watch the event
          Click the link in the confirmation email and prepare questions for our industry-leading speakers