Keep abreast of the latest change management, business process management, operational excellence, lean, six sigma, risk management and customer experience news and information with our expertly written articles. Each process excellence article is expertly researched and written with the aim of providing industry professionals with actionable insight of the highest quality. 

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‘Any sufficiently advanced technology is indistinguishable from magic,’ said Arthur C Clarke, a visionary in so many ways, not least because that quotation comes from a time before ordering pizza through Alexa became a thing.  Even without full-on frauds, the world is full of chancers whose sales pitch is more impressive than the...
Tags: BPM technology | RPA | AI
Business improvement savings
Quantified process improvement savings can be hard to come by. Tangible information about real-life savings are often difficult to calculate and many businesses also refrain from sharing their process management and improvement results. This all leads to a lack of transparency about what really can be saved through effective process improvement.
Your processes are not being looked at and used by teams – maybe because they’re out-of-date or incomplete. You know you need to make a change to the way you manage process info but where do you start? There are so many different BPM tools and approaches, it can be overwhelming. So much so that some companies will just revert back to their...
Ian Hawkins
Process improvement and change go hand in hand. But disruption? Disruption is a word loaded with negative connotations. For everyone who embraces the idea of digital disruption there will be hundreds  who dread it.But dread is precisely the wrong response: digital disruption isn’t the future, it’s the present, and if you think the ice isn’t...
Pedro Robledo
BPM 2018 - how will it be different from 2017 and what are the top 10 BPM industry trends that will shape the future of process management?The BPM industry has continued its growth of two digits during the past year, responding to the corporate need for better process management in continuous improvement, optimization, governance, risk mitigation...
Tags: BPM | trends | AI
Ivan Seselj
The value of having a Chief process officer (CPO) in the C-suite is proven and measurable. Those organizations with an executive level Chief Process Officer have far better engagement and are more likely to influence organizational change.
PEX Network has announced the shortlist of finalists for the PEX Network Awards 2018, as selected by its expert judges.
Lorraine Duffy, Head of Process Improvement at Allied Irish Banks and key speaker at Robotic Process Automation & AI Week, explains how “robotics helps connect the customer journey”.
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Process improvement and operational excellence professionals need to stay abreast of the latest advancements to make processes faster and smarter.PEX Network's "2017 Global state of process excellence" report provides insight in to what, where and how businesses are changing.Based on survey findings, this handy infographic will help kick-...
Roger Berkley
SEE ALSO: 8 Reasons to Adopt Robotic Process Automation this yearVarious prominent technology analysts and publishers talk of Robotic Process Automation (RPA) as a completely new 'thing', 'trend', or 'wave'. The reality is: RPA truly is a methodology breakthrough in Business Process Automation (BPA). This RPA...
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