News
PEX Network is an online news source for global operational excellence and process improvement professionals and business leaders who leverage technology and services to improve operational efficiency. The site’s editorial team delivers the latest industry news, thought leadership, and analysis through written articles, webinars, and in-depth market reports.
Topics include: Business Process Management (BPM), Robotic Process Automation (RPA), Artificial Intelligence (AI), Lean, Change Management, Operational Excellence, Data Analytics, Innovation, Six Sigma & Quality, Performance Management, Information Technology Trends, Process Mining and Customer Experience.
‘Good governance is crucial in process automation’
January 23 by Katie SadlerJörg Bordt, Group Head of Thomas Cook Customer Contact Centers, reflects on lessons learned following RPA roll out and advises companies to focus on IT governance.
Podcast: Thinking, planning, and evaluating are important!
January 22 by Process Excellence Network EditorVytis Ciemnolonskis, director of digital operations for Western Union Processing in Lithuania, joins us from the BFSI RPA & AI Summit in London where he shares that thinking, planning and evaluating are important but it’s just as important to get started.
Drucker Rules for the Ambitious
January 21 by William Cohen, Ph.D.Drucker took a non-traditional route to academic success. In this article, Dr William A. Cohen highlights how the “Father of Modern Management” reached the pinnacle of his career through five simple rules.
What are the 7 wastes killing business efficiency?
January 15 by Michael CousinsFind out how the seven types of waste in Lean can kill business efficiency
Automation Anywhere VP gives advice on scaling up RPA
January 09 by Process Excellence NetworkJames Dening, Vice President for Europe at Automation Anywhere says the big conversations in the robotic process automation (RPA) space this year are centred on adoption.
Companies need to be mindful of the pace of change in technology
January 08 by Process Excellence NetworkBen Stoneham, co-founder and chief executive officer of robotic process automation technology company Autologyx discusses enabling agile business, innovation and the pace of change in technology.
Podcast: “Organizations must see a return on investment”
January 02 by Process Excellence Network EditorMarcin Nowakowski, chief financial officer and chief administration officer at BNP Paribas, Poland Operations, joins us from the RPA and AI BFSI summit, where he shares that as a CFO, he is in communication with executives during the budget process throughout execution and specifically during process imp...
Customer Service – Really, in whose opinion?
December 28 by Process Excellence NetworkThe whole concept of customer support is in the process of changing. It seems that the last evolution in this area was based on automated phone answering trees and offshore support. While that saved money, customers largely hated both. Long multi-level phone menus never seem to offer a link to what the...
Podcast: “In all organizations there is an opportunity for processes to be improved”
December 28 by Process Excellence Network EditorIn this week’s podcast interview,Carolann Wolfgang, continuous process improvement program manager at the NAVFAC EXWC otherwise know as the Naval Facilities Engineering and Expeditionary Warfare Center discusses the need for continuous improvement at all organizations.
Rescue Dog Teaches 3 Lessons on Process Change
December 27 by Jeff ColeOne day I returned from a business trip to learn that we would be adopting a new rescue dog. Evidently our current dog was lonely and somehow convinced my wife that he wanted a brother.