MWD
Neil Ward-Dutton

How to know where you are on the Business Process Management (BPM) maturity curve

We all know that BPM is an uncommon thing, and difficult to pigeonhole: it’s partly an approach to managing a business ("management by business process", if you like); partly an approach to managing business processes through various changes and lifecycle stages ("management of business processes"); and partly a way of using software to create operational ‘process applications’ that distribute,... Read more

by: Neil Ward-Dutton
Published: May 2, 2013
Tags: Business Process Management (BPM), MWD, BPM Summit, Neil Ward-Dutton, benchmarking, BPM Maturity, maturity assessment


Neil Ward-Dutton

Do we recognise the value of business process automation?

At the same time as providing so many opportunities, global use of IT and communications technologies is also creating some of organisations’ biggest challenges. So why aren't process practitioners more involved in the IT-dependent initiatives that are ongoing right now to reinvigorate operational systems in organisations.

by: Neil Ward-Dutton
Published: November 26, 2012
Tags: process automation, Survey, IT, Information Technology, BPM, Business Process Management, BPMS, MWD Advisors, Neil Ward-Dutton


Neil Ward-Dutton

Is BPM part of EA, or EA part of BPM?

A few days ago, I weighed into a discussion in the BPM Group LinkedIn group. Someone had asked the question "what’s your opinion? is BPM part of EA [Enterprise Architecture] or EA part of BPM?". Well, I took the bait – I couldn’t help myself – but I didn’t have time to really give a comprehensive answer. I have heard others ask similar questions, so hopefully this will be useful. The... Read more

by: Neil Ward-Dutton
Published: November 23, 2012
Tags: Neil Ward-Dutton, MWD Advisors, BPM, EA, Enterprise Architecture, Enterprise IT Architecture, Business Process Management


Neil Ward-Dutton

The Apple Maps hullabaloo, megatrends and your business-tech strategy

The ongoing outpouring of derision, frustration and fun-poking at Apple’s new Maps app – touted as a key feature of the quite-possibly-described-as-magical iOS 6 – warranted another story on the BBC website today. As I was writing this it appears that Google can return over 68m results for the query "Apple Maps errors". The Huffington Post in the UK highlighted errors including the... Read more

by: Neil Ward-Dutton
Published: September 25, 2012
Tags: MWD Advisors, Neil Ward-Dutton, Apple


Mark McGregor

Achieving Gold is About Teamwork

Finding people are frustrated with all this process stuff? Sometimes in the process arena we lose sight of performance. We get so wrapped up in the weeds of waste reduction, diagramming, or automation, and so involved with how we think things should be that we forget our only purpose is to help others perform at their highest level. Here's what we can learn from the London games.

by: Mark McGregor
Published: August 9, 2012
Tags: Mark McGregor, WMD Insights


Mark McGregor

Does Behaviour Follow Reward?

How do you get people excited about process improvement? A stick and carrot is probably not what you need. Mark McGregor looks at the surprising truth about motivation.

by: Mark McGregor
Published: July 31, 2012
Tags: Mark McGregor, MWD Advisors, performance, soft skills, Management, Performance Management, Daniel Pink, employee engagement


Neil Ward-Dutton

Process agility, meet business agility

‘Agility’ is one of those business-technology words that means so many things to so many different people. But, all too often, says Neil Ward-Dutton, agility is too narrowly defined to technical process applications rather than the overall business strategy.

by: Neil Ward-Dutton
Published: July 11, 2012
Tags: MWD Insights, MWD Advisors, Neil Ward-Dutton, agility, BPM, Business Process Management


Neil Ward-Dutton

Turbo-charging BPM Initiatives with Cloud Computing

In the past three years, a number of BPM technology vendors have introduced cloud-based tools and platforms, eager to ensure that they don’t miss out on the wave of hype and opportunity associated with cloud computing and software-as-a-service (SaaS). Is it just jumping on the bandwagen or should there be a place in your BPM initiative for cloud-based tools or platforms?

by: Neil Ward-Dutton
Published: April 26, 2012
Tags: MWD Insights, Neil Ward-Dutton, cloud computing, technology, SaaS