[Video] Using a Quality Framework to Make your Customer-Centric Business Strategy a Reality
Through a case study from Anu George, Chief Quality Officer, Morningstar, this session focuses on the process steps needed to deliver to the expectations of the most important people – your customers.
Key takeaways include:
· Shaping a client-centric mindset globally through the power of process management
· Utilizing lean and six sigma to zoom in on the processes that will make an impact on your customer experience
· Employing customer data in process planning
· Effectively translating strategy to a profitable reality
To watch the full video, you can purchase it here