Peter Evans Discusses Strategy for Implementing Lean Throughout Virgin Media
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Peter Evans, Quality and Operational Excellence Director for Virgin Media, shares his insights into Virgin Media's Lean Process implementation at the 11th Annual IQPC Process Excellence Summit and Awards.
• The strategy behind how Virgin Media rolled out its Lean programme
• The use of internal and external metrics for performance measurement and management
• How the company achieved organisational buy-in for Lean, and how Virgin Media continues to sustain this engagement for the process improvement methodology
• The two major things he has learned from implementing Lean throughout the organisation