Interview with Best BPM Project Europe Winner, DB Schenker Arkas
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DB Schenker Arkas, an international logistics firms headquartered in Germany, won Process Excellence Network's Best BPM Project for its work on improving its abiltiy track and analyze the details of its international transport operations. The project changed the company's processes and IT infrastructure in order to produce harmonized reporting to enable operations to take corrective action to anticipate and respond to problems.
In this PEX Network video interview, Senem Kilic, Business Process Development and Customer Services Manager at the Turkish division of the company, explains the drivers for the project, discusses some of the changes that the company had to make, and shares the results that the project has had.