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Engage employees by showing how things work, says Mark Anderson, Director of Lean Six Sigma at Arval, a vehicle leasing firm and subsidiary of European bank BNP Paribas. You can waste a lot of time, he says, trying to convince through discussion and theory.
In this Process Perspectives interivew, Anderson discusses the Lean Six Sigma programme at Arval, describes the challenges of process improvement with multiple operational teams and discusses the importance of building local capability to spur engagement.