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The involvement of frontline staff is key to successful process improvement, says Ashly Mason, Process Excellence Manager at Moffitt Cancer Center & Research Insitute. She's been integrating process improvement philosophies and techniques such as Lean into Moffitt’s operations for the last couple of years to great result. But it wasn't always that way. In this Profit through Process podcast, Mason talks about her experience of what worked and what didn't as Moffitt undertook its process improvement journey.