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Sam Chari, Vice-President of Global Operations at research investment firm AllianceBernstein, joins the PexNetwork to discuss how the company is applying BPE Methodology to drive efficiency. He reflects on how financial institutions typically collect and interpret performance measurement data and how this could be improved. The interview also gives some insight into how Process Excellence fits into the culture at AllianceBernstein; and specifically how balance scorecard business metrics have guided improvement there – outlining the challenges, solutions and some top tips for other companies. Sam also discusses in detail how the industry benchmarking program works at AllianceBernstein and how Process Excellence metrics can improve risk management.