Avoiding the "Fear Factor": Lean at one of South Africa’s four biggest banks

Hosted By: Diana Davis
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About this Podcast...

Anytime you change processes you get people who fall somewhere along the spectrum of enthusiastic adopters through to avid resisters. And if you’re encountering a fair bit of resistance to your process changes maybe it’s time to look at the root causes.

In this Process Perspectives interview, Magesh Pillay, Head of Lean Implementation at South Africa’s Nedbank, shares how the company has been using Lean to optimize its processes and improve performance and describes why she believes the "fear factor" is one of the reason that people resist change.


Horseshoe Bay Resort, Austin, TX, United States
March 25 - 27, 2018
Norris Conference Centers, Houston, TX, United States
April 8 - 10, 2018
The Westin Austin at the Domain, Austin, TX, United States
April 10 - 12, 2018