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Anytime you change processes you get people who fall somewhere along the spectrum of enthusiastic adopters through to avid resisters. And if you’re encountering a fair bit of resistance to your process changes maybe it’s time to look at the root causes.
In this Process Perspectives interview, Magesh Pillay, Head of Lean Implementation at South Africa’s Nedbank, shares how the company has been using Lean to optimize its processes and improve performance and describes why she believes the "fear factor" is one of the reason that people resist change.