IT Insider
Gene Rogers

8 steps to prepare for a major IT outage

When things go wrong in the enterprise what do you do, who do you contact, and how do you fix it fast? A lot depends on how well you have prepared. Columnist Gene Rogers on making sure you know what to do when IT systems go down.

by: Gene Rogers
Published: February 21, 2016
Tags: Gene Rogers, IT


Gene Rogers

8 steps to prepare for a major IT outage

When things go wrong in the enterprise what do you do, who do you contact, and how do you fix it fast? A lot depends on how well you have prepared. Columnist Gene Rogers on making sure you know what to do when IT systems go down.

by: Gene Rogers
Published: February 16, 2016
Tags: Gene Rogers, IT


Gene Rogers

IT Quality: Where to Start?

The most frequent comment I get when discussing IT Quality is, "I want to improve but I just don’t know where to start". I can empathize with the comment. It can be overwhelming when you look at the various IT areas (Architecture, Development, Infrastructure, Security, Support, etc.) to find a place to begin. So, where to start? My advice is to start at the very end of the IT value... Read more

by: Gene Rogers
Published: November 11, 2015
Tags: Gene Rogers, IT, Quality, Architecture, development, Infrastructure, security, Support, Value Chain


Gene Rogers

3 Quick Steps to Successfully Lead an IT Team

"What in the world have I gotten myself into?" That’s usually what I am asking myself the first week after taking over a new IT team. Fortunately, "been there, done that" really does help in this situation. If you find yourself in charge of an IT team for the first time, follow this three-step program for quick success. First, meet with all of your direct reports individually for 60... Read more

by: Gene Rogers
Published: August 18, 2015
Tags: Gene Rogers, IT, Management, leadership, engagement, performance, Organizational Change


Gene Rogers

Infrastructure Process Changes Needed to Deploy DevOps

It finally hit me why Infrastructure Managers are slow to adopt DevOps. They don’t see the benefit.If your business model is based on creating and publishing applications, the benefits of the faster DevOps model are obvious. Otherwise, the benefits are more subtle and the breakeven point for making the change is farther out in time, potentially 3-5 years or more. With that said, however,... Read more

by: Gene Rogers
Published: July 10, 2015
Tags: Infrastructure, DevOps, data, Mobile Applications, Capacity, Change Management, Capacity Management, people, processes, technology, Automation


Gene Rogers

Why DevOps is the Future of IT

Change is now upon us, warns our columnist Gene Rogers. IT reorganization is here and the opportunities of DevOps cannot be questioned. Despite doubts surrounding the deployment of DevOps, IT Managers can no longer ignore "the future of IT". In my article "Corporate IT is Fracked" I said to IT Managers, "…change your definition of quality and change the way you are organized. If you don’t,... Read more

by: Gene Rogers
Published: March 5, 2015
Tags: IT Process, Process Excellence, DevOps, lean, Puppet Labs


Gene Rogers

Building Quality into IT

Continuing from the IT Quality definition from last month,enterprise customers view IT Quality as one of these two value-added activities: · Adding new business capability and/or · Expanding existing business capability Until you get to this level of adding value to the business, you are viewed as a "cost center" and not a business partner. Remember,... Read more

by: Gene Rogers
Published: January 5, 2015
Tags: IT Quality


Gene Rogers

What is IT quality? How do you achieve it?

Last month I harped on-and-on about how the definition of IT Quality (from the viewpoint of IT) depends on where you sit in the organization. For IT Infrastructure, high availability and capacity are generally the measures of quality. For Application Development, software defects, I should say the lack of them, are used as quality measures. For Project Management, on-time and on-budget... Read more

by: Gene Rogers
Published: November 24, 2014
Tags: IT Excellence, Process Excellence, Resource Management


Gene Rogers

Corporate IT is Fracked!

I am on a quest to define IT Quality. As far as I can tell, there isn’t one. Skeptical? Try finding it for yourself. Ask anyone in IT. Ask several anyone’s. My bet is that you will not get the same answer twice and here’s why; IT is fracked.Both meanings are correct, but in this context I’m referring to a gas drilling company that uses fracking (hydraulic fracturing) to create fissures in shale... Read more

by: Gene Rogers
Published: October 22, 2014
Tags: IT Process, Fracking, Process Excellence, organizational silos