Sector Data: Business Process Excellence in Telecoms & Utilities

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This paper compiles Telecommunication and Utilities sector-specific data based on PEX Network's global benchmarking survey and related report, Trends and Success Factors in Business Process Excellence 2012. There were 676 respondents to the original survey, with 8.8% or 60 respondents from either Telecommunications or Energy/Utilities companies. As the sample size is relatively small, the report compares the Telecoms & Utilities data with that of the cross industry averages.

Download this sector data report to:
  • Gain insight into the maturity levels, operational set up, and frameworks/methodologies used specifically within Telecoms & Utilities process improvement programmes
  • Find out the key investment areas and priorities for business process excellence in Telecoms & Utilities
  • Benchmark Telecoms & Utilities industry-specific data against the global data