Empowering Front-Line Managers by Professionalizing Operations Management




Too Busy Being Busy—Operations Leaders and Skeptics Take Note! Front-line managers are the critical link in organizational performance. However, they are often extremely busy dealing with a range of changing, complex, interrelated demands and challenges. Attempts to ease their workload by mandating their actions or by centralizing control can lead to managers who are less engaged and who have a diminished sense of involvement. So how can you empower your front-line managers' while at...
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