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Ian Gotts

Ian Gotts

More and more companies are recognizing the value of creating a unique and exceptional customer experience. New roles like the "Chief Customer Officer" and "Chief Digital Officer," are...

Contributor: Ian Gotts
Wed, 08/28/2013
Diana Davis

Tough economic times need new process improvement initiatives. And at IQPC's Profit through Process summit in Orlando last week, many blamed a tough economy for what some say is growing interest in Business Process Management technology. In this...

Contributor: Diana Davis
Tue, 01/25/2011