Customer Insight

Joanne Sweeney Burke

Social networking sites are a gold mine of information about customers for companies, says Joanne Sweeney-Burke, Director of Digital Training Institute. However, the challenge is interpreting that data intelligently. In this interview,...

Contributor: Joanne Sweeney-Burke
Wed, 03/16/2016
Jason McGee-Abe
A new era of mainstream adoption continues to open up for organizations across the globe. Big data and advanced analytics technology offer the promise of unprecedented insight into business operations and our customers, enabling us to not only...
Contributor: Jason McGee-Abe
Mon, 10/19/2015