155K-Member-Banner.jpg

Customer-centricity

Steve Towers

The latest phase of Business Process Management (BPM) views process as simply the work we all do on behalf of achieving successful customer outcomes, writes Steve Towers.

A key to BPM success is shifting the mindset from inside-out factory...

Contributor: Steve Towers
Thu, 01/17/2013
Vinaykumar S. Mummigatti

Vinay Mummigatti is an UnitedHealth Group employee but the views published in his articles are his own and they do not reflect those of UnitedHealth Group or its affiliates

Time for new approaches to process modeling?

...
Contributor: Vinaykumar S. Mummigatti
Fri, 12/07/2012
Theo Priestley

Social business is about connection, trust, transparency, and engagement. That means it's time to design processes to reflect just how interconnected all the touch-points are - not just from a customer viewpoint - says...

Contributor: Theo Priestley
Mon, 10/15/2012