155K-Member-Banner.jpg

Customer centricity

A Roadmap to Operational Excellence
Taking the right path to operational excellence requires executives to link processes to company strategy. Without this alignment, it’s likely you will struggle with engagement, lack focus and won’t reach your full potential.Ahead of PEX Week 2016...
Sun, 11/08/2015
Top 3 Pillars to Financial Services Operational Excellence

Achieving Operational Excellence is fundamental to financial services firms driving forwards today, but how do these enterprises go about delivering on their promise to customers, shareholders and its staff? We know the answer as financial...

Wed, 10/28/2015
Ronald van Loon
So how do you drive your digital transformation as a company? How do you create the right circumstances for adopting a customer-centric culture? Of course these questions can only be answered specifically for each company, depending on the maturity...
Contributor: Ronald van Loon
Mon, 10/26/2015
Ronald van Loon
Every company in the world is looking to secure its digital future. This ‘digital transformation’ is a difficult process to master. Companies need to ask themselves whether they have what it takes to offer consumers the experiences they demand and...
Contributor: Ronald van Loon
Mon, 09/21/2015