19 results
of 2
Dan Morris

A great many companies suffer from stalled BPM – they are stalled on narrow improvements and are not progressing to transformation or farther still, to strategic alignment and execution. Is yours one of them?

Here is a simple self-...

Contributor: Dan Morris
Tue, 03/01/2016
Building the BPM Business Case

This whitepaper explores 9 key factors that have been used to deliver positive and compelling return-on-investment (ROI) and will equip you with probing questions to ask of potential vendors. What factors determine success or failure in BPM...

Tue, 02/02/2016
Transforming Customer Experience with BPM

Customer Experience starts from the first time a customer hears about your company, through the initial contact with your company via web, sales agent, event or social media, through to the opportunity and sales stage, to on-boarding, services...

Thu, 01/28/2016
Jason McGee-Abe
Businesses are increasingly aligning their strategy with Operational Excellence (OpEx) to drive sustainable, enterprise-wide transformation like never before. Statistics from the PEX Network Biennial State of the Industry Report 2015 show...
Contributor: Jason McGee-Abe
Mon, 11/09/2015
Achieving Sustainable Operational Excellence
Price volatility, soaring costs and fast changing regulations are among some of the major challenges re-shaping the oil and gas sector – driving a ‘transform or lose pace’ approach to today’s business management. In fact 93% respondents surveyed for...
Thu, 10/29/2015
Nigel Warren
Nationwide is consistently ranked top for customer satisfaction in the UK. In this interview with Ian Thompson, Head of Customer Operations at Nationwide, you’ll find out how they maintain their process agility advantage to keep customer service...
Contributor: Nigel Warren
Mon, 10/12/2015
Jason McGee-Abe
PEX Network caught up with Stan Passov, StereoLOGIC, to find out how the company assists clients like Pitney Bowes to accelerate customer services via visualization and removal of process errors, redundancies and delays. The Pitney Bowes case, PEX...
Contributor: Jason McGee-Abe
Mon, 09/28/2015
Amit Mathur
So, processes being shrunk??? How does this happen, why should it happen and what benefits does it bring? Process drill-down, end-to-end models, value chains, these are the words that you will find in the handbook of any BPM-driven organization. It...
Contributor: Amit Mathur
Wed, 09/16/2015
Jason McGee-Abe
Many companies today have already made or are about to plan strategic BPM initiatives all over their organizations. BPM is a vast subject which consists of a methodology, architecture, and tools that when implemented change how a business operates....
Contributor: Jason McGee-Abe
Wed, 09/09/2015
[Video] 5 Steps to Process and Lean Collaboration
As process improvement expands throughout the enterprise, an organization may reach a point where the scale and complexity of business processes and improvement activities require a formal business process management approach. As this effort evolves...
Thu, 08/06/2015
19 results
of 2